Internet and its Impact on the Patient-Physician Relationship Patient Visiting Various Dental Clinics in Northern India
INTRODUCTION: Readily available health-related information over the internet has led to increased patient awareness, and this might be a possible factor straining the patient-physician relationship.
AIM: To assess the impact of the internet on the patient-physician relationship amongst patient visiting various dental clinics in Northern India.
MATERIALS AND METHODS: Of the 600 pre-tested online questionnaires distributed, a total of 456 (response rate 76%) adequately filled questionnaires were analysed for the impact of internet on the patient-physician relationship. Responses were subsequently tabulated and analysed using SPSS Version 21.0. Statistical significance was kept as p≤0.05.
RESULTS: A statistically significant difference (p=.04) was seen amongst males and females regarding their internet usage with a higher proportion of health information being seeked by males. Most internet users (66.6%) followed their physician’s advice before they began using the internet with behavioural changes seen mostly in the 18-30 years age group (75.64%), yet only 14.38% of them informing their physician about such changes.
CONCLUSION: It is important that people be advised about the potential risks of believing in sources from the internet with physicians also being advised to spend more quality time with their patients to alleviate them of their fears and doubts.
Statista. Internet usage in India - Statistics & Facts [Online article] (https://www.statista.com/topics/2157/internet-usage-in-india/). [Last Accessed on 20th January, 2020]
Akerkar SM, Kanitkar M, Bichile LS. Use of internet as a resource of health information by patients: A clinic based study in the Indian population. J Postgrad Med 2005:51(2);116-8.
Epstein RM, Alper BS, Quill TE. Communicating evidence for participatory decision making [review]. JAMA. 2004;291:2359-66.
Cancer patients use Internet extensively; May 7, 2004. CancerConsultants.com Oncology Resource Center Web site. Available at: http://patient.cancerconsultants.com/CancerNews.aspx?DocumentId=23590.
Hardey M. Doctor in the house: the Internet as a source of lay health knowledge and the challenge to expertise. Sociol Health Illn. 1999;2:820-35.
Iverson SA, Howard KB, Brian K. Penney BK. Impact of Internet Use on Health-Related Behaviors and the Patient-Physician Relationship: A Survey-Based Study and Review. J Am Osteopath Assoc December 2008:108(12); 699-711.
IBM Corp. Released 2012. IBM SPSS Statistics for Windows, Version 21.0. Armonk, NY: IBM Corp
Fox S. Health Information Online. Washington, DC: Pew Internet & Amer-ican Life Project; May 17, 2005.
Smith-Barbaro PA, Licciardone JC, Clarke HF, Coleridge ST. Factors associated with intended use of a Web site among family practice patients. J Med Internet 2001;3:E17.
Houston TK, Allison JJ. Users of Internet health information: differences by health status. J Med Internet Res 2002 ;4: E7.
Campbell RJ, Harris KD, Wabby J. The Internet and locus of control in older adults. Proc AMIA Symp. 2002:96-100.
Cutler SJ, Hendricks J, Guyer A. Age differences in home computer avail-ability and use. J Gerontol B Psychol Sci Soc Sci. 2003;58:S271-S280.
Jones S, Fox S. Generations online in 2009. Pew Internet & American Life Project, January 28 2009. http://pewinternet.org/Reports/2009/GenerationsOnline-in-2009.aspx
Ahmad FL, Hudak P, Bercovitz K, Hollenberg E, Levinson W. Are physicians ready for patients with internet-based health information? J Med Internet Res 2006;298:22-30.
Chestnutt IG, Reynolds K. Perceptions of how the Internet has impacted on dentistry.Br Dent J.2006;3:161-5.
Giveon S, Yaphe J, Hekselman I, Mahamid S, Hermoni D. Thee-patient: a survey of Israeli primary care physicians’ responses to patients’ use of online information during the consultation. Isr Med Assoc J 2009;11(9):537-41.
Nili T, Moti M, Avner C, Dentists’ attitudes toward discussing Internet health information with their patients – does professional self-efficacy matter?. Journal of Public Health Dentistry 2011; 71; 102–5.
Fentiman IS. Communication with older breast cancer patients. Breast J. 2007;13(4):406–9.
Hart A, Henwood F, Wyatt S. The role of the Internet in patient-practitioner relationships: findings from a qualitative research study. J Med Internet Res 2004;6:e36.
Potts HW, Wyatt JC. Survey of doctors’ experience of patients using the Internet. J Med Internet Res 2002;4:e5.
Sacchetti P, Zvara P, Plante M K. The Internet and patient education – resources and reliability: focus on a selected urologic topic. Urology1999; 53:1117–1120.
Ayonrinde O. Patients in cyberspace: information or confusion? Postgrad Med J 1998; 74:449–450.
Ha JF, Longnecker N. Doctor-Patient Communication: A Review. The Ochsner Journal 2010;10:38–43.
Copyright (c) 2020 Rajesh Sharma et al.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.